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Innovate Your Path To Success
Processes should empower people, employees and customers alike, because when friction is removed, loyalty and retention thrive.
Service & Experience Design
Process
Optimization
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Operational CX Assessments
Online Reputation Management
Customer Insights & Feedback Analysis
Customer Experience Strategy
Here’s How We Can Work Together
As Featured In
From Roadblocks to Results
We’ve helped businesses across service-driven industries remove friction, improve retention, and grow revenue. Here are a few examples of the transformations we’ve delivered.
4.5
★ average reviews
Boutique hotel
30%
efficiency gain
Healthcare practice
20%
call reduction
Insurance agency
25%
higher employee retention
Restaurant group
15%
higher client retention
Staffing agency
See What’s Possible for Your Business?
Reviews Do More Than Build Reputation.
Most businesses see reviews only as a way to attract new customers. In reality, they’re also powerful feedback on what’s working, what’s broken, and how to keep the customers coming back.
Meet the Founder
Lasandra Barksdale
Lasandra Barksdale is the Founder & Principal Consultant of Kompass Customer Solutions.
As a CX & Service Delivery Expert, she is known for helping service-driven businesses turn customer feedback into real improvements, streamline operations without losing the human touch, and create experiences that keep people coming back. With over 20 years of experience in customer experience, operations, and process improvement, she has helped businesses improve retention, loyalty, and long-term revenue by closing the gap between what they promise and what customers actually experience.
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